AiC's Order Process - Replacement USB Dongles

Occasionally, the n4ce USB dongles get lost, stolen or damaged and need replacing.

The following process will be adhered to in each of these circumstances. In all cases, a replacement charge will apply.

Lost

If an n4ce USB Dongle has been lost, AiC must be informed immediately.  AiC will "Black" the lost USB dongle, which will restrict it by blocking it against being updated or upgraded with new n4ce versions.

AiC will provide a quotation to replace the lost USB dongle (See Also AiC Quotations), and once the price of the replacement software has been accepted, an order number, invoice reference or email of intent to purchase will be requested. AiC can not complete an order without one of the above.

When the order number, invoice reference or email has been received, a 45-day temporary software licence will be issued for use, until full payment has been received.

Our invoice will be sent by email and will contain the details for payment by BACS. Alternatively, the orange Pay Now button to the bottom right of the invoice can be used, which is a link to process online card payments. Card payments are no longer accepted over the telephone.

Upon receipt of payment, the replacement licence will be issued. If a software licence key has been ordered instead of the USB Dongle, then an email will be sent, containing instructions and the activation key for the new licence. 

If a USB Dongle has been ordered, this will be prepared and dispatched via Royal Mail's Special Delivery Service. An email will be sent to the purchaser, to confirm the USB dongle's dispatch and details of its arrival date and approximate time. Special delivery Packages will need signing for.

In summary:

1. Inform AiC of loss of USB dongle. 
2. AiC will "Black" lost USB Dongle and provide a quotation for the replacement
3. Requester to provide Order Number, Invoice Reference or Email of intent to purchase
4. AiC issue 45-day temporary software Licence key
5. AiC issue invoice for payment
6. Once payment received, new n4ce Software licence will be issued /Dispatched

Damaged

If an n4ce USB Dongle has been damaged or is not working correctly, AiC can replace it.

AiC will provide a quotation to replace the damaged USB dongle (See Also AiC Quotations), and once the price of the replacement software has been accepted, an order number, invoice reference or email of intent to purchase will be requested. AiC can not complete an order without one of the above.

When the order number, invoice reference or email has been received, a 45-day temporary software licence will be issued for use, until full payment has been received and the damaged dongle is returned to AiC. Please refer to AiC's Order Process - USB Dongle Returns article.

Our invoice will be sent by email and will contain the details for payment by BACS. Alternatively, the orange Pay Now button to the bottom right of the invoice can be used, which is a link to process online card payments. Card payments are no longer accepted over the telephone.

Upon receipt of payment and the damaged USB Dongle, the replacement licence will be issued. If a replacement software licence key has been ordered instead of the USB Dongle, then an email will be sent, containing instructions and the activation key for the new licence. 

If a replacement USB Dongle has been ordered, this will be prepared and dispatched via Royal Mail's Special Delivery Service. An email will be sent to the purchaser, to confirm the USB dongle's dispatch and details of its arrival date and approximate time. Special delivery Packages will need signing for.

In summary:

1. Inform AiC of damaged USB dongle. 
2. AiC will provide a quotation for the replacement
3. Requester to provide Order Number, Invoice Reference or Email of intent to purchase
4. AiC issue 45-day temporary software Licence key
5. AiC issue invoice for payment
6. Once payment and damaged USB dongle received, the replacement n4ce licence will be issued /Dispatched

Stolen

If a n4ce USB Dongle has been stolen, AiC must be informed immediately.  AiC will "Black" the stolen USB dongle, which will restrict it by blocking it against being updated or upgraded with new n4ce versions.

You will be asked to supply the Police Crime Number, related to the theft. If the theft has not been reported to the Police, please confirm with AiC.

AiC will provide a quotation to replace the stolen USB dongle(s) (See Also AiC Quotations), and once the price of the replacement software has been accepted, an order number, invoice reference or email of intent to purchase will be requested. AiC can not complete an order without one of the above.

When the order number, invoice reference or email has been received, a 45-day temporary software licence will be issued for use, until full payment has been received.

Our invoice will be sent by email and will contain the details for payment by BACS. Alternatively, the orange Pay Now button to the bottom right of the invoice can be used, which is a link to process online card payments. Card payments are no longer accepted over the telephone.

Upon receipt of payment, the replacement licence will be issued. If a software licence key has been ordered instead of the USB Dongle, then an email will be sent, containing instructions and the activation key for the new licence. 

If a replacement USB Dongle has been ordered, this will be prepared and dispatched via Royal Mail's Special Delivery Service. An email will be sent to the purchaser, to confirm the USB dongle's dispatch and details of its arrival date and approximate time. Special Delivery Packages will need signing for.

In summary:

1. Inform AiC of stolen USB dongle and supply Police Crime number (if available)
2. AiC will provide a quotation for the replacement
3. Requester to provide Order Number, Invoice Reference or Email of intent to purchase
4. AiC issue 45-day temporary software Licence key
5. AiC issue invoice for payment
6. Once payment is received, replacement n4ce licence will be issued /Dispatched