Occasionally, you may receive a pop-up error box, stating E0003 -SuperPro Key not found.
This error is usually caused by a software licence NOT being selected, incorrect n4ce Version Control Settings or a USB dongle that needs a security update.
The instructions below detail the common fixes that should clear the E0003 -SuperPro Key not found error.
Please make sure you have selected your licence for use in the n4ce Licence Manager.
Open the n4ce Licence Manager and go to the Licences (Software KEYs) tab.
Select/Highlight your new licence in the list and click the Set n4ce to Selected Licence button. Alternatively, you can double click on the licence you wish to use.
n4ce version Control:
This may have been altered when the latest n4ce version was installed.
Please follow the instructions in this article to check and make any necessary changes: https://help.appsincadd.co.uk/hc/en-us/articles/360002599257-n4ce-4-20-Version-Control-Software
If using a standalone USB dongle, you need to ensure the top option Standalone USB Licencing is selected and make sure the USB dongle is plugged in when making any changes.
If you are using a Network Dongle plugged into the Server, the middle option Network USB Licencing must be selected. Ensure the USB dongle is plugged into the server before making any changes.
If you are using a single or networked Software Licence, you must have the bottom option, Software Licencing selected.
If using an n4ce USB Dongle, you may need to reprogram the dongle with the latest security updates.
Please follow the instructions in this article to complete this update:
Update Standalone USB Licencing (Dongle is in the Current PC) Manually: https://help.appsincadd.co.uk/hc/en-us/articles/360002430558
If the above do not resolve your issue, please email email@example.com and one of the Tech Support Team will assist you.